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Opening Rules
Greet people you meet first when you go into the workplace or if somebody comes in. You have to be always enjoyable and polite. You will discover that it sets a pleasant mood in the office. Your voice has to be enjoyable. This as well applies when answering the telephone or paging someone via the intercom. Set the tone for productiveness by being helpful and sociable at the same time. You can also greet janitors and other blue-collar workers.
Make it a routine to answer the telephone quickly. If a co-worker is still attending a conference or is absent from his desk, you can answer the phone after 3 to 4 rings. This will help provide the idea that the business attends to all clients and concerns at all times. Simply take down important information that you will later on relay to your co-worker.
Assembly Practices
When there is a scheduled conference, make sure you reach your destination on time. Dress properly for the occasion, even if it is casual Friday. Prepare yourself for the forthcoming subjects and shut your telephone off before entering the room. Do not chew gum while inside the conference room. Allow other people to talk before you come up with your own ideas and recommendations. Maintain being polite when responding. Stay away from arguments and other negativity in the conference room. If some individuals are being rude to you, preserve your tact and respond in a calm and calm manner.
Always use optimistic body language. Listen to the other person's concerns. If you need to sneeze, cough or yawn, be very discrete. You should go to the bathroom before you come inside for the gathering. Aim to last the meeting without having to go to the comfort room.
Facing Clients
When a client is waiting, attend to him first and shun any needless actions. Try to shun personal conversations or put the telephone down if you are speaking to someone to attend to the one who is physically present. Do not eat at your desk or drink while chatting to the customer.
If you setup an appointment with a customer, dress well and always be there a few minutes before. Stay away from any irritating habits you have and do not use strong perfume or any other redolent material. Help the client at all times and present the details clearly. Keep in mind that you are there to offer information and do business.
It is helpful to make small talk to make the customer comfortable, but avoid lengthy conversations that deviate from the chief topic. If you're supposed to greet a customer, but can't be there on time, make certain you call or text ahead and ask the customer to hang around a few more minutes. Always give them the idea that you prioritize the meeting.
